FreshScan Privacy Policy
Last updated: April 18, 2026
FreshScan is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the FreshScan mobile application, website, and related services (collectively, the "Service"). By using FreshScan, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, password.
- Household Information: Names and emails of household members you invite.
- Preferences: Dietary preferences, allergies, shopping habits.
- Support Requests: Any information you provide when contacting support.
1.2 Automatically Collected Information
- Device Information: Device type, operating system, app version.
- Usage Data: Interactions with app features, list activity, pantry updates.
- Log Data: IP address, timestamps, diagnostic logs.
1.3 Scanned Content
- Barcodes: Product identifiers used to retrieve product data.
- Flyers & Receipts: Images or text extracted through OCR for Smart Match and Smart Savings.
1.4 Optional Integrations
If you choose to connect third‑party services (e.g., grocery retailers), we may receive:
- Product details
- Order history
- Loyalty card information
2. How We Use Your Information
We use your information to:
- Provide and improve FreshScan features
- Match flyer deals to your shopping lists
- Generate Smart Recommendations and Smart Savings insights
- Maintain shared household lists and pantries
- Personalize your experience
- Communicate updates, alerts, and support responses
- Ensure security and prevent misuse
We never sell your personal information.
3. How We Share Information
We may share information only in the following cases:
3.1 With Your Household Members
Shared lists, pantries, and Smart Match results are visible to all members of your household.
3.2 With Service Providers
Trusted partners who help us operate the Service, such as:
- Cloud hosting
- Analytics
- Customer support tools
- OCR and barcode processing
These providers are bound by strict confidentiality agreements.
3.3 For Legal Reasons
We may disclose information if required to:
- Comply with applicable laws
- Respond to legal requests
- Protect the rights, safety, or security of FreshScan or users
4. Data Storage & Security
We use industry‑standard safeguards to protect your data, including:
- Encryption in transit and at rest
- Secure authentication
- Access controls
- Regular security audits
Despite our efforts, no system is completely secure. We encourage you to use strong passwords and keep your device secure.
5. Your Choices & Controls
5.1 Access and Update
You may update your account information at any time in the app settings.
5.2 Household Membership
You may leave a household at any time. When you do:
- You retain your personal data
- You lose access to shared lists and premium features unless you subscribe
5.3 Data Deletion
You may request deletion of your account and associated data. Once deleted, this action cannot be undone.
5.4 Marketing Preferences
You may opt out of marketing emails at any time.
6. Children's Privacy
FreshScan is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that such data has been collected, we will delete it promptly.
7. International Users
If you access FreshScan from outside the United States, you consent to the transfer and processing of your information in the U.S., where data protection laws may differ.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the "Last updated" date
- Notify you of significant changes through the app or email
Your continued use of FreshScan after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
EU / EEA / UK Residents
Learn how FreshScan complies with GDPR and your rights as a European user.
California Residents
You have additional rights under CCPA/CPRA. Learn more about your California privacy rights.
Thank you for trusting FreshScan to help you shop smarter, save more, and stay organized.
